Knowledgebase - PHTV Media

Setup Guide 5 Articles

PHTV Setup

Articles

A Restart of your Router and Device solves 99% of Issues! Ans: A restart of your Router and Device solves 99% of Issues! Before proceeding to troubleshoot... I just purchased a subscription and am getting login authentication screen / message saying STB is blocked. There are three possible reasons why you are seeing these messages.1. We haven’t activated your... Infomir MAG blocked devices The MAG devices are losing the portal settings after updating the device to the latest version of... Not Loading/Stuck on loading When you start our app the STB says “Loading” – if it gets stuck it means it cannot connect to... Picture Showing no sound First check the volume on both the STB and your TV. If the volume is up high on both, and you... STB Emulator - LOUD Volume after changing channel It's a known issue with stb emu / Smart STB on Sony smart TV Long press ok/select button and... Watching Often Buffers On Movies. Why? At times, you might endure buffering as a result of high traffic or slow speeds on the internet.... All Channels Are Blank? If you are using a set-top box such as MAG and have just set up your device with our service, you... Can't Watch I Am Blocked. Please check whether your account is used on other devices. subscription can only be used on 1... Channel Interruption? ▶ If the stream is pausing when you are watching a channel, select and open another channel,... Connection Problem If you see at the top of the screen Connection Problem, then disconnect your TV box and also your... Does My Subscription Start To Be Active Right After I Make A Payment? subscription starting to be active from the moment you will receive your activation credentials... Having An Issue With Some Channels ✍ Please have in mind the first and foremost that we strive to provide the highest level of... Mag and STBEmu Buffer Settings How to Change the Buffering Settings on the MAG Set top box and STBEmu. Changing the buffering... Mag box adult content password? The mag box adult content is protected via a 4 digit pin code or parental control password: 0000... My Channels Are Not Working? We strive to provide you with a high level of service at very discounted rates. So please keep... Picture Breaking Up or Pixelating First make sure that no computer or devices are switched on as these may take up bandwidth and... STB Emulator - Force Load Portal Portal won't load? To force load the Portal; Press Menu (for mini menu), Profiles and select your... Some Channels Are Not Working (Black Screen/Broken Voice?) We can not promise all channels are working properly due to your Internet speed, Individual... Some channels are broken, or keep reconnecting? Yes, we guarantee 95% of the channels to be working at any moment. We have included as well... Some channels only have sound without video, What should I do? Because of decoder setting problem, some channels are only having sound without images/video,... Too much buffering? The most common cause of buffering is the result of slow internet connection. This may be because... Why I Can't Access My Account? First, please check your network connection, reboot your router and device, and then try again.... Why I Can't Access My Account? – Did you give us the correct MAC address? – Is your Internet speed at the recommended minimum—... Why are some channels not working properly or I have no sound? In some cases please check the media formats and codecs supported by Android. If your feed does...