There are three possible reasons why you are seeing these messages.
1. We haven’t activated your service yet. You will be notified via email once the service has been activated and be able to by-pass this error message.
2. If you have received an activation email and you are still seeing this message, then the MAC address being used in the User Profile does not match what we have on our
end. If a generated MAC address was sent to you by us please make sure it has been entered correctly in the settings exactly how it was shown.
3. If you are an existing customer and you get the “STB is blocked” message, then your account has most likely expired.
