Reset (disconnect power supply for 5 minutes) both the Internet modem/router and the TV Box.
Please make sure you have high speed 20 Mbps or higher for FHD channels and 10 Mbps For HD on the download and it should be unlimited.
Check Internet speed by going to www.speedtest.net and clicking Begin test or Go.
WiFi vs Ethernet connection… We recommend ETHERNET but wifi is also good with a strong connection. You can use the “Powerline Ethernet Adaptor” to get your ETHERNET connection anywhere in the home.
